Myntavie Refund Policy
At Myntavie, we stand behind the quality of our products and want you to feel confident in every purchase.
90-Day Money-Back Guarantee — Joint Ascent
We offer a 90-day money-back guarantee on Joint Ascent. We want you to have the time to try it properly and experience the results for yourself.
What's covered:
- You may open and use Joint Ascent as directed before deciding whether it is right for you.
- If you are not satisfied with your experience, you may request a full refund within 90 days of your delivery date.
- This guarantee applies to your first order of Joint Ascent.
- You do not need to return opened bottles unless our support team specifically requests it.
- Refunds are returned to your original payment method after approval. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
- Shipping costs are non-refundable, unless the product was damaged, defective, or incorrect.
The 90-day guarantee overrides any general unused-product or unopened-packaging return conditions for eligible Joint Ascent refund requests.
How to Request a Refund (Joint Ascent)
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Contact our support team at support@myntavie.com with:
- Your order number
- The email address used at checkout
- Submit your request within the 90-day window from your delivery date.
- Our team will confirm your eligibility and process your refund. You will receive a confirmation once it has been approved.
Damaged, Defective, Incorrect, or Lost Orders
If your order arrives damaged, defective, or incorrect — or if your package is confirmed lost in transit — please contact us within 30 days of delivery and we will make it right. Depending on the situation, we will offer a replacement or a full refund, including any applicable shipping costs.
To help us resolve your case quickly, please include:
- Your order number
- A brief description of the issue
- Photos of the item or packaging, if relevant (for damaged or incorrect orders)
General Return Conditions (All Other Products)
For products other than Joint Ascent, we accept returns within 30 days of delivery, provided the item is unused, in its original condition, and in its original packaging. Customers are responsible for return shipping costs unless the return is due to our error.
To initiate a return, contact us at support@myntavie.com with your order number and reason for return.
Non-Refundable Items
The following are not eligible for a refund unless required by applicable law:
- Products returned outside the eligible return or guarantee window
- Products that have been misused or damaged by the customer
- Shipping costs (except where the error is ours)
Contact Us
For any questions about your order or this policy, please reach out to us at support@myntavie.com.