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Peace of mind
90-day money-back guarantee
Official Joint Ascent guarantee from Myntavie’s refund policy. Try it properly, if it’s not for you, request a refund within 90 days of delivery.
90 days from delivery
Time to try Joint Ascent as directed and decide if it’s right for you.
First order covered
The guarantee applies to your first order of Joint Ascent.
Email support@myntavie.com
Include your order number and the email you used at checkout.
What’s covered
- You may open and use Joint Ascent as directed before deciding whether it is right for you.
- If you are not satisfied, you may request a full refund within 90 days of your delivery date.
- This guarantee applies to your first order of Joint Ascent.
- You do not need to return opened bottles unless our support team specifically requests it.
- Refunds are returned to your original payment method after approval (allow 5–10 business days depending on your bank).
- Shipping costs are non-refundable, unless the product was damaged, defective, or incorrect.
The 90-day guarantee overrides any general unused-product or unopened-packaging return conditions for eligible Joint Ascent refund requests.
How to request a refund
- Email support@myntavie.com with your order number and the email address used at checkout.
- Submit your request within the 90-day window from your delivery date.
- Our team will confirm eligibility and process your refund. You’ll get a confirmation once approved.
Damaged, defective, incorrect, or lost orders
Contact us within 30 days of delivery (or when loss is confirmed). Include your order number, a brief description, and photos if relevant.